Request for consideration of claim for compensation

If you have sustained an injury, loss or damage and you believe Council is negligent, you can submit a request for compensation.

Submitting a claim does not make Council negligent. The claimant must prove that Council is negligent in causing an injury, loss or damage.

Council must firstly be notified of the incident by contacting 03 5832 9700.

Please note that submitting this form does not guarantee you will receive compensation.

Important note: There are numerous factors that may influence whether or not your claim will be accepted or not, including but not limited to the following: 

  • Failure to complete the Request for Consideration of Compensation Form and/or provide requested information/documentation.
  • Failure to provide sufficient evidence to assess the cause and/or extent of the claimed injury, loss or damage.
  • The claimed damage was caused by events outside of Council's control, such as extreme weather events or criminal acts, such as vandalism. 
  • When there is legislation or precedent legal decisions that provide a defence to the alleged injury, loss or damage.
  • The claimed injury, loss or damage relates to events involving land or assets for which Council is not responsible – i.e., arterial roads that are the responsibility of the Department of Transport and Planning (VicRoads), Private Roads, Crown Land and Private Infrastructure belonging to utility companies/authorities, such as Telstra, Optus, NBN, water, power and gas companies, if this is the case, we will direct you to the responsible authority
  • The extent of prior knowledge Council had of circumstances surrounding the alleged events/incident.