Frequently Asked Questions

Payment plans and part payment are not an option for animal registration renewals. Penalties apply under the Domestic Animals Act 1994 if your animal is not registered with Council by 10 April.

Extensions to pay registration renewals are not permissible. Penalties apply under the Domestic Animals Act 1994 if your animal is not registered with Council by 10 April.

No, please advise Council in writing that your pet has passed away so their registration record can be updated.  This can be done either in person at Council office, by completing the renewal form and returning it to Council, sending an email to animal.management@shepparton.vic.gov.au or via letter to Animal Management, Locked Bag 1000, SHEPPARTON VIC 3632

No, free registration for animals under 6 months of age applies for the initial registration period only.

If your animal was not desexed as of 10 April this year then the full fee applies. Once your animal is desexed, please submit a copy of their desexing certificate and the reduced fee will be applied for the next registration period. 

No, pension concession applies to registrations for the card holders name only.

All changes to animal registration records need to be submitted in writing.

This can be done either in person at Council office, by completing the renewal form and returning it to Council, sending an email to animal.management@shepparton.vic.gov.au or via letter to Animal Management, Locked Bag 1000, SHEPPARTON VIC 3632

Yes. Please ensure that you submit the desexing certificate as soon as possible, so the fee can be reduced and payment made before 10 April 2025. Please do not pay the full fee and then submit a request for a refund of the difference. If you intend on making payment via BPAY please do not proceed until you have confirmation from Council that the reduced fee has been applied to your pet’s registration record.  Animals that are not desexed prior to 10 April, 2025 will not receive the reduced fee even if they are booked in for desexing on a date post 10 April, 2025 and you could not get an earlier appointment

If a registration renewal notice was not paid last year you won’t receive a renewal reminder for this registration period.  Please contact Council either by phone (03) 5832 9700 or email council@shepparton.vic.gov.au to reactivate your pet’s registration record and avoid a duplicate registration record being generated.  

No, the notices are printed off-site in Melbourne. 

Council apologies for any distress this may have caused. The data for the new registration period may have been extracted prior to Council being notified that a pet is deceased.

The data for the new registration period may have been extracted prior to Council being notified of a change of address

Please forward a copy of your valid pension card to Council so the reduced fee can be applied to your animal registration.  Please do not pay the full fee and then submit a request for a refund of the difference. If you intend on making payment via BPAY please do not proceed until you have confirmation from Council that the reduced fee has been applied to your pet’s registration record.

If your pet is over 10 years of age and not desexed, your animal may now be entitled to a reduced registration fee. Council may request confirmation of your pets age through its microchip record or other documentation. Please contact Council to have your pets registration record amended prior to payment.

If your pet is desexed and you have previously provided a copy of your pets desexing certificate, you should already be receiving the reduced fee. There are no further reductions for your animal being over 10 years of age